Privacy Policy

Last Updated: January 13, 2026

This Privacy Policy explains how Golds Real (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit or use goldsreal.com (the “Site”), make a purchase, or otherwise interact with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” refers to any individual whose personal information we collect, including customers, website visitors, and other users of our Services.

Please review this Privacy Policy carefully.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised “Last Updated” date. Where required by law, we will take additional steps to notify you of material changes.

How We Collect and Use Personal Information

To operate and improve our Services, we collect personal information from various sources. The type of information collected depends on how you interact with our Site and Services.

In addition to the purposes outlined below, we may use personal information to:

  • Communicate with you

  • Improve and maintain our Services

  • Comply with legal obligations

  • Enforce our Terms of Service

  • Protect the rights, safety, and security of Golds Real, our users, and others

Categories of Personal Information We Collect

Information You Provide Directly

You may provide personal information directly to us, including:

  • Contact Information
    Name, mailing address, email address, and phone number.

  • Order & Transaction Information
    Billing and shipping details, payment confirmation, order history, and contact details.

  • Account Information
    Username, password, security credentials, and account preferences.

  • Shopping Activity
    Products viewed or added to cart, wishlist activity, loyalty points, reviews, referrals, gift cards, and purchases.

  • Customer Support Communications
    Information you choose to share when contacting us for assistance.

Providing certain information may be required to access specific features. Choosing not to provide it may limit functionality.

Information Collected Automatically (Usage Data)

We automatically collect information about your interaction with our Services using cookies, pixels, and similar technologies. This may include:

  • Device and browser information

  • IP address

  • Network connection details

  • Pages visited and actions taken on the Site

Information from Third Parties

We may receive personal information from third parties, including:

  • E-commerce platform providers such as Shopify

  • Payment processors, who collect payment data to complete transactions

  • Marketing and analytics partners

  • Advertising and email engagement tools

Information obtained from third parties is handled in accordance with this Privacy Policy.

We may also use services such as Retention.com to associate site activity with other contact information. You may opt out at:
https://app.retention.com/optout

How We Use Personal Information

Providing Products and Services

We use personal information to:

  • Process payments and fulfill orders

  • Manage accounts and customer records

  • Arrange shipping, returns, and exchanges

  • Send order confirmations and account-related notices

Shopify may process certain information as outlined in its own privacy policies.

Marketing and Advertising

We may use your information to send promotional communications and display relevant advertising. This may include email, SMS, or postal mail.

Where required, we rely on legitimate interests or consent as permitted by applicable law.

Security and Fraud Prevention

Personal information may be used to detect, prevent, and investigate fraud or security incidents. You are responsible for maintaining the confidentiality of your account credentials.

Customer Support and Service Improvement

We use personal information to respond to inquiries, provide customer support, and improve the performance and quality of our Services.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate, analyze, and improve our Site.

For details on Shopify-related cookies, visit:
https://www.shopify.com/legal/cookies

You may manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

Our Site does not respond to “Do Not Track” browser signals. More information is available at:
http://www.allaboutdnt.com

Disclosure of Personal Information

We may disclose personal information to:

  • Service providers and vendors (payment processing, fulfillment, analytics, IT support)

  • Business and advertising partners

  • Affiliates within our corporate group

  • Legal authorities when required by law

  • Parties involved in business transactions such as mergers or acquisitions

We do not use or disclose sensitive personal information without consent or for profiling purposes.

Third-Party Websites

Our Site may link to third-party websites. We are not responsible for their privacy practices or content. Use of third-party platforms is at your own risk.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.

Data Security and Retention

While we implement reasonable security safeguards, no system is completely secure. Information retention periods depend on legal, operational, and contractual requirements.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access personal information

  • Request deletion or correction

  • Obtain a copy of your data

  • Opt out of targeted advertising

  • Withdraw consent

  • Appeal denied requests

We may verify your identity before responding. Authorized agents may submit requests with proper documentation.

International Transfers

Your information may be transferred and processed outside your country of residence. Where required, we use approved transfer mechanisms such as Standard Contractual Clauses.

Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us: hello@goldsreal.com

Golds Real is the data controller for purposes of applicable data protection laws unless otherwise stated.