Shipping & Returns

We offer free US shipping on all orders insured through USPS and UPS, with an average delivery time from 4 to 7 business days. Orders typically ship within 1-2 days of receiving credit card authorization. If we're temporarily out of stock, we will notify you. We also ship worldwide.

Some Regular Shipments may take longer to arrive, so delivery times are not guaranteed. Shipments and deliveries occur only on business days. Shipping & Processing is subject to change.

We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept unworn new jewelry items for exchange, refund or merchandise credit within 15 days, accompanied by a sales receipt.

To track your order, please check the Order Status in your account page. We will send updates regarding the status of your order, including when your item(s) ship, to the email address you provided when ordering.

If you have any additional questions regarding the Status of your Order, please send us an email: hello@goldsreal.com

While viewing the shopping bag, mention Send as Gift in the Order Note box to gift package. Most jewelry items arrive in a free signature Golds Real jewelry box and pouch.

On the return form enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

You may cancel your jewelry order within 12 hours of purchase time on the website or by contacting us.

All refunds will be issued to the original form of payment. All returns must be unaltered, unworn and in sale-able condition. Returned merchandise should include the vendor packaging and tags. Please note used merchandise will not be accepted for refund or exchange unless defective. We may reject returns that do not meet the specified requirements and to apply deductions to the refund amount.

Customer shipments to New York State will be charged the applicable state sales tax on the merchandise and total. We collect and remit sales and use tax on behalf of our customers in the states in which we have a physical presence.

If we do not collect the tax, you may still owe use tax on certain purchases in your state.

Because the safe return of your package is as important to us as it is to you, please insure your package for the full value listed on the invoice. Ship your package and request a return receipt, which will assure you that your package has arrived to us.

Merchandise returned is the responsibility of the sender until it is signed for by Golds Real. You are responsible for paying for your own shipping costs when returning your item(s). All returned jewelry item(s) will be inspected by our jewelers prior to the refund being processed.

If you have any questions regarding our Return Policy, please send us an email: hello@goldsreal.com